Question 1

What is the difference between the Elite Membership (Green) and the VIP Card (VIP Purple)?

Accepted Answer

If you join the purple membership at the beginning, although the membership fee is more expensive, you can get storage + ski equipment maintenance (one set) services at a cheaper total price, so joining the purple membership (VIP) is a more favorable plan.

Question 2

Should I choose Elite Membership or VIP Membership?

Accepted Answer

Elite members (green) have greater freedom
If you can maintain your ski equipment yourself, you can choose Green Membership
If you don't know how to take care of your ski equipment, you are recommended to join the purple membership

Question 3

How will the payment be calculated?

Accepted Answer

Elite Member (1 person):
Membership fee 12,000 yen + one-year storage fee 12,000 yen + snowboard maintenance (1 set) 16,000 yen + storage and retrieval 2,800 yen + round trip 8,000 yen = 50,800 yen (1 piece)
Distinguished Member (1 person):
Membership fee 18,000 yen + one year storage fee and snowboard maintenance (1 set) 16,800 yen + storage and retrieval fee 2,800 yen + round trip fee 8,000 yen + = 45,600 yen (1 set)

Question 4

If I currently have an Elite Card (Green Card), can I change to a VIP Card (Purple Card)?

Accepted Answer

Yes, you can upgrade to a Premier Card by paying the membership balance of 6,000 yen.

Question 5

If I currently have a VIP purple card, is it possible to downgrade it to an elite card (green card)?

Accepted Answer

Membership fees are non-refundable, and VIP members cannot purchase Elite members' storage plans.

Question 6

Is there a limit on how many sets of snowboards can be put in one snowpack?

Accepted Answer

Unlimited number of skis in one ski bag
But the weight cannot exceed 20 kg, if it exceeds 20 kg, an overweight fee will be charged.
Please note that if the weight exceeds 30 kg, courier service will refuse to accept the package.
In addition, VIP members (purple card) have snowboard maintenance services, which are limited to one set of snowboards.
If you need more than one set of maintenance, you need to purchase more when applying for warehousing.

Question 7

When should I pay the inbound and outbound handling fees and freight?

Accepted Answer

The storage and shipping fees will be charged when you purchase the annual fee for Plan A or Plan B.
When applying for outbound and inbound shipments, if there is no overweight or additional purchase requirements, no additional fees are required.

Question 8

What transportation methods are used for snow storage?

Accepted Answer

Snow storage uses Japan Yamato Black Cat Delivery Company
When you purchase a product, we will add shipping and warehousing fees and ask you for payment.
When you go through the warehousing procedures, you need to use the "Cash on Delivery" shipping order, and the shipping fee will be paid by us.
Next time you go skiing, we will ship your skis and pay for them directly from us
You don't need to pay extra fees when sending and receiving your snow equipment.
(If there is overweight or additional services are purchased, Xuezang will request payment again)

Question 9

Does the waxing service included in the maintenance plan mean that I can ski immediately after receiving the snowboard?

Accepted Answer

Yes!

Question 10

When storing your skis in a bag, do you dry your luggage and gear?

Accepted Answer

If you purchased the service that includes the "Snowboard Bag Drying" service
After receiving your snowboard, we will open the snowboard bag to dry it.
However, we will not spread out or take out all the items. If there is a lot of water or damp items, it may be difficult to dry.
When packing your snowboard, please dry it as much as possible in the shade or wipe off excess moisture with a dry cloth before packing to extend the life of the equipment.

Question 11

How can I use the service and how can I pay?

Accepted Answer

Please fill in the membership and deposit form, we will reply to your message by e-mail and send you a payment link (online payment).
Payment is made in Japanese Yen and the exchange rate is calculated according to bank regulations.

Question 12

Is there free shipping if I send my snow equipment to Furano warehouse myself?

Accepted Answer

Since the Snow Storage warehouse does not have a fixed store, there is currently no plan to deliver directly to the warehouse. If you are in Furano, please use Kuroneko Delivery to send to the storage address.

Question 13

Is there any luggage storage service?

Accepted Answer

Snow Storage provides additional luggage storage services, but you need to use a suitcase as the outer shell for packaging. If you send it without a suitcase, Snow Storage will purchase the suitcase on your behalf and collect payment from you.

＊Additional instructions:Due to the possibility of moisture, we do not accept cartons for delivery at this time. If you use cartons for delivery, Xuezang will purchase a suitcase for you.
＊Ta-Q-Bin prohibited items list:(https://www.kuronekoyamato.co.jp/ytc/customer/send/preparations/inability/) Please be careful not to put these items into your luggage by mistake
＊Price reference for purchasing luggage:
・Luggage size M: about 24 inches: List price 20,000 yen + 2,000 yen purchasing fee
・L size suitcase: about 29 inches: List price 25,000 yen + 2,000 yen purchasing fee

FAQ